Customer Service- A great time at In-N-Out

In case anyone in Utah has been sick, injured or in a bubble, or living under a rock, we have finally gotten In-N-Out Burger in Orem and the Salt Lake Valleys! They opened last Thursday. Since my son has spent a great deal of his childhood in Southern California, he is very familiar with In-N-Out Burger. Last week, he was sick with strep and knew that they opened on Thursday- he wanted to go. I finally gave in on Sunday. We live about an hour from the locations, and I thought that since Sunday is a big church day in Orem, it wouldn't be too crazy.

I told my son this morning, that today was the day. Burger Nirvana. Since he had a 4.0 gpa last trimester, I thought this was my cheapest way out (it's better than buying or finding Call of Duty Modern Warefare 2). I called my So Cal GF, and we took the kids down. I told her of the time I drove from Santa Barbara to Thousand Oaks for their grand opening. She had similar stories. Our husbands stayed at home, but placed orders.

When we arrived, the place was packed. There were orange cones, police, and so many employees, I felt as if I were at Disneyland. All of the employees had a smile on their face, they were so warm and welcoming! We had a great meal for $12.00, and left happy. I have worked in the service business for many years both in specialty retail and restaurants and was very impressed. Their food is always consistent, bringing back memories of the beach. Their employees are what make the whole experience unforgettable. As we sat, eating our burgers (wondering how much time on the elyptical this would cost me), I looked around at the customers, and the employees. Everyone was happy. WOW.

How hard is it to make the customer happy? How hard is it to smile and actually be sincere with a customer? What are the rewards? Well, today I expierienced it for $12. Great lesson, everyone in the serivice industry should have a field trip. Thanks for a great expiereince!